Help & Support
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Support
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ACCOUNT MANAGEMENT
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CONSULTING
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Contact Us
Live, US-based support: email, chat & phone.
At Healthmonix, our goal is to enable MIPS success for all customers. To best meet clients where they are, we offer three levels of assistance: live support, account management, and consulting.
Our live support team is our first level of assistance, providing general support with onboarding, self-serve educational materials including blogs, webinars, our MIPS proficiency newsletter, our Healthmonix Help Center for frequently asked questions, and step-by-step system tutorials on various sections within MIPSpro. All of these resources equip customers with a solid understanding of MIPS, and how to best leverage MIPSpro for reporting, submission, and post-submission when needed.
The following services are not included with live support, but are available for purchase through our account management and consulting services above:
- Measure determinations for an organization
- Measure/performance optimization
- Mapping measure data
- Custom measure implementation
- Combining data from multiple EHRs
- Patient matching
- Data integration consulting
- Custom data integration services
- EHR workflow consulting
- MIPS revenue prediction
- Performance-based revenue sharing
Account Management
Dedicated support and expert advice are available for organizations with 50+ providers, and/or additional TINs. Our account management services include development of a success strategy, which involves collaboration on training, onboarding and self-serve educational materials to support our mutual clients through the MIPS reporting, submission and post-submission process. Our intent at this support level is to establish MIPS goals, monitor and improve performance for selected performance categories and the MIPS composite score, all in real time.
Account management is included for medium (30+ providers) and large (50+ providers) organizations, but is also available for purchase by smaller practices. View complete listing of services.
Consulting
Custom services and expertise are available to maximize your organization’s MIPS performance and final score.
Services include:
- Enhanced data integration consultation
- EHR workflow consultation
- Measure/performance optimization
- Custom measure implementation
- Custom data integration services
- MIPS revenue prediction
- Performance-based revenue sharing
Contact Us
Our hours of operation are 8:00am – 6:00pm ET. Access our team by chatting with an agent, sending an email to Contact@healthmonix.com or calling us directly.
